Resource and FAQ Categories
Why choose Boardpackager?
As part of Halstead Management’s continued commitment to deliver the highest level of service to our buildings, we have retained BoardPackager.com to help streamline and accelerate the submission and review of purchase, lease and loan applications.
How does Boardpackager manage applications?
Applications which require Board review are accessible through a hyperlink sent to you by email which will direct you to a secure, user-friendly interface viewable on your desktop, laptop and portable devices.
What are the top benefits of using Boardpackager?
The BoardPackager portal helps to accelerate the application process. Attorneys and lenders can obtain immediate access to due diligence documents, such as audited financial statements, offering plans and standard questionnaire information. The system also tracks, monitors and reports the status of each submission to you and your transfer agent.
Our local government is constantly developing mandates and passing news laws in the interest of keeping information up-to-date and as a way of addressing various safety concerns as they arise. Below are resources that link to some compliance items that you may or may not have heard of, but that impact your day-to-day life in your building.
Annual Bed Bug Report
Here is the latest information about being in compliance with your building’s Annual Bed Bug Report.
Conflict of Interest Law
Based on the current Conflict of Interest Law – NY Business Corporation Law, Section 727, here is the NYS current legislation about it.
Multiple Dwelling Registration
Here is the latest information from NYC about the registration of a Multiple Dwelling Building
NYC Coop and Condo Smoking Policy Requirement
For information regarding NYC’s window guard requirements click here.
Why do I need to provide insurance for day-to-day work?:
A certificate of insurance (COI) is a document from an insurer that shows the coverage a company has, including their policy numbers, effective dates, and policy limits. Most condominiums and cooperatives in New York City require a certificate of insurance from any company coming into the building to do work, no matter how big or small. The COI is a necessary precaution to help protect both the homeowner and the building against liability should there be an accident during the course of work
How can I get a copy of the building’s master insurance for my mortgage lender?
When you are purchasing or refinancing an apartment in a condominium or cooperative, your mortgage lender will likely require proof of insurance from the building, or the master policy. If your lender is requesting proof of insurance for your building, please have them complete the following form.
Do I need homeowners insurance, and what coverage do I need?:
The building will have insurance that typically covers the structure itself as well as the common areas. However, this insurance usually will not cover the inside of your apartment. If you own an apartment in a condominium or cooperative, your building likely has specific requirements for the type of insurance you are required to keep for your apartment. Check your Offering Plan or your House Rules for the policies and policy limits that your building requires.
How can I make online payments for my monthly charges?
Halstead is pleased to partner with ClickPay to offer you more options for paying your monthly charges. You can enroll in this program by clicking here to make your payment online.
ClickPay offers many features to make your bill paying experience fast and easy, such as:
- Make payments from your bank or credit card.
- One-time payments can be made any time, and recurring payments can be setup based on your instructions.
- Paperless Billing – Get your statement each month by email. You can also view, save or print your current month’s bill on ClickPay.
- Payment History – View a history of payment you have made on ClickPay.
- Flexibility – manage your account 24 hours a day, 7 days a week.
You’ll need your Occupant ID available in order to setup your account. Your Occupant ID can be found on the top right corner of your monthly bill.
Who should I contact if I have questions on my account?
Any questions concerning your bill should be directed to the Accounts Receivable contact designated at the bottom of your monthly statement for “Billing Inquiries.”
Should you require any assistance with your ClickPay account, they can be reached at (800) 533-7901 or support@ClickPay.com.
How can I update my mailing address for my monthly statements?
Please send an email request by clicking here and submitting an Update Mailing Address request form.
We will need your name, building address, apartment number and updated mailing address in order to allow your designated Accounts Receivable contact to make the change.
Change of Mailing Address Request Form
Please submit your request to change your Mailing Address by using this form.
Tax Abatement FAQs
What are the guidelines & Eligibility Requirements?
Owners of cooperative and condominium units can have their property taxes reduced if they meet the eligibility requirements as outlined by the New York City Department of Finance. To find out more information on the benefits and requirements, follow click on this link and this link. It is always advised to speak with your accountant or attorney for your unique situation.
How can I remove the property tax abatement and other exemptions that I am currently receiving?
If there has been a change in your residency status and you no longer wish to claim your NYC Condo and Co-op Tax Abatement, please complete and submit this form directly to the Department of Finance:
What is the Prevailing Wage Amendment and how does it impact my tax abatement?
The prevailing wage affidavit must be filed for properties that have 30 or more dwelling units and an average assessed unit value of more than $60,000, or that have less than 30 dwelling units and an average assessed unit value of more than $100,000. The prevailing wage affidavit certifies that all building service employees currently employed or to be employed at the property receive the applicable wage for the duration of the property’s tax abatement. Coops and Condos that decide not to file a prevailing wage affidavit for the upcoming tax year then forfeit the tax abatement. Click here to read the full amendment
We understand the importance of maintaining strong relationships with the vendors that take care of your buildings. For that reason Halstead has partnered with AvidXChange to help streamline invoice processing and to facilitate payments to vendors.
What’s the fastest way for building vendors to request payments?
Vendors can send invoices electronically directly to Avid. Invoices must follow the below criteria and should be emailed to APinvoicesNY@AvidBill.com:
- Must be in PDF format, under 5MB
- One invoice per PDF
- Invoice must include the Property Name and Address
- Vendor name and remittance address
What payment methods does Avid offer to vendors?
When vendors create an account with Avid they may choose their preferred method of payment:
Virtual Credit Card (VCC) – the VCC is a single use, prefunded, MasterCard. The card is limited to the exact payment amount that is owed.
AvidPay Direct – If a vendor does not have a merchant account and is still receiving paper checks, this method allows funds to be delivered via direct deposit to the vendors bank account.
Paper Checks – AvidXchange can also provide a paper check by mail.